Status: Full Time Days: Monday-Friday Education Required: Associates degree or
equivalent certifications in computer science-related field. Information Systems or equivalent
experience. Knowledge of company products/services. Knowledge of and ability to use hardware and
software utilized by company. Description: Job Purpose:To support users and the information system resources utilized by the company in accordance with the organization's Mission Statement and Core Values. Essential Functions and Typical Tasks: I. Function:Support users and IT resources. A.Typical Tasks:1.Respond to user needs for technical support.2.Identify, research and resolve technical issues.3.Document, track and monitor problems through to resolution.4.Set up, configure and support a variety of IT equipment.5.Maintains technical knowledge and abilities.6.Assist with other projects utilizing system data as needed.7.Repair various electronic equipment throughout office and plant as needed. B.Performance Meets Expectations When:1.Level of user satisfaction is positive.2.Timelines are met within acceptable tolerances. II. Function:Assist IT Team as assigned. A.Typical Tasks:1.Assist IT Manager and IT Technician II with projects as needed.2.Maintain and clean systems, hardware components, etc.3.Understand reports/information in order to provide support to Data Manager as needed. B.Performance Meets Expectations When:1. Cleaning is consistently accomplished.2. Feedback from team members is consistently positive.Experience/Education/Skills:Associates degree or equivalent certifications in computer science-related field. Information Systems or equivalent experience. Knowledge of company products/services. Knowledge of and ability to use hardware and software utilized by company. Benefits Information: 401K, Dental Insurance, Health Insurance, Life Insurance, Holidays, Vacation, UI Coverage Additional Benefits: Benefits for full time employees
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